| Best for | Running operations at mid-size companies: requests, approvals, orders, tickets, back-office | Large enterprises and government building complex process and case-management applications with a dedicated delivery team |
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| Users | Unlimited users on every plan, flat monthly fee | “Priced per user, per month, per app” across Standard, Advanced and Premium; no dollar figures published; Appian’s UK G-Cloud price list sets a minimum purchase of 100 application or platform users |
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| Pricing | Pro $1,000/mo + $2,900 setup · Ops Team $5,000/mo · Dedicated custom, all published | Quote-based; Community Edition free for development; per-app entitlements per tier; plug-ins “require additional licensing” |
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| Who builds it | Jestor's team, from a scoped process; you request changes, or build and edit anything yourself | Your developers or a partner; the Appian Guarantee delivers “your first enterprise app in 8 weeks with a flat services fee” through “a dedicated team of business-savvy delivery experts” |
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| Changing the system | Ask our team, or change tables, fields, permissions and automations by prompt via Claude, Cursor, ChatGPT or any MCP client | Developers edit process models and SAIL interfaces; AI Copilot for Developers in all tiers, Composer on Advanced and Premium |
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| Custom logic | No-code automations plus Python, .NET or PHP steps when needed | SAIL, Appian’s expression language: “components make the interface, and expressions make the interface work” |
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| Data model | Relational database with n:m, n:1 and 1:1 links, formulas and views | Data fabric with synced record types: 4M rows per record type on Standard, 20M on Advanced, no set limit on Premium |
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| Automations | 380+ native automations and integrations, chainable; 3k / 15k / 50k runs per month included by plan, expandable with add-ons | Process models, RPA bots (5 / 25 / unlimited by tier), Process HQ and Case Management Studio on Advanced and Premium |
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| Permissions | Field-level rules for view, edit and build on every plan; inherited by AI agents | Record-level security rules and field-level security on synced record types, all tiers |
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| External users | Public forms and portals; submitters and portal users never need a seat | Appian Portals for anonymous users: one portal per app on Standard, unlimited on Advanced and Premium; tasks and record views not available in portals |
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| AI | Chat-to-App, Ask Your Data, email / WhatsApp / chatbot agents, document OCR, included; MCP for any client | AI Copilot on all tiers; AI Agents, Composer and DocCenter on Advanced and Premium, cloud only; metered in AI Actions (200K / 500K / 1M per month), overage billed |
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| Reporting | Dashboards; Power BI connector on Ops Team and above | Reports and dashboards in SAIL; Process HQ process mining on Advanced and Premium |
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| API | Open API, webhooks, MCP | Web APIs with API keys, OAuth 2.0 and mTLS; rate limits not published |
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| Included allowances | 10k / 50k / 150k records per table and 3k / 15k / 50k automation runs per month by plan, expandable with add-ons | Rows per record type and AI Actions by tier as above; additional AI usage billed at overage rates |
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| Security | SOC 2 Type I and II, LGPD, regular pentests; SSO on Dedicated; unified audit trail for humans and AI | SOC 1/2/3, ISO 27001/27017/27018, HIPAA, HITRUST, FedRAMP Moderate and High, PCI-DSS; SAML SSO and audit logs on all deployments; 24 AWS cloud regions or self-managed |
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| Ownership / exit | Full export anytime, CSV and API, no exit fee | Record exports to Excel/CSV limited to 50 columns and 100,000 rows per export; self-managed deployments keep data on your infrastructure |
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