Your operations need more than a BPM engine. See why teams choose Jestor over ProcessMaker.

ProcessMaker is a low-code business process management platform, now part of Decisions, where analysts and developers model BPMN workflows and pay by the case. Jestor is an operations system built by our team, changed by prompt, with unlimited users on one flat price.

The short version

ProcessMaker is a low-code BPM platform around BPMN 2.0, forms and document processing. In November 2025 it merged with Decisions; processmaker.com now redirects to decisions.com, and pricing is by custom quote. Before the merger, Standard started at US$3,000 per month billed annually with 1,000 cases. Jestor is a no-code operations system built and maintained by Jestor's team, with unlimited users at a published flat price and changes by prompt from any MCP client. ProcessMaker is stronger for BPMN modeling, on-premise and ISO 27001 or GDPR; Jestor is stronger when an operations team wants a running system, built for them, at a visible price.

Jestor

ProcessMaker

Flat monthly price, independent of process volume
Published pricing you can see before a sales call
Unlimited users
System built and maintained by the vendor's team as part of the plan
Change the system by prompt from Claude, Cursor or any MCP client
Field-level permissions on every plan, set on the data model
Relational database built in (n:m, n:1, 1:1)
Kanban boards with conditional stages and SLAs
Forms, approvals and automated routing
AI agents and document reading (OCR / IDP)
SSO (SAML, OAuth) and MFA
Audit trail
REST API and webhooks
Self-host or on-premise deployment
BPMN 2.0 standard modeling with import and export
ISO 27001 certification and GDPR documentation

The long version

Here is how the two platforms compare dimension by dimension, using each vendor's published information.

Jestor

ProcessMaker

Best forOperations teams (5 to 500 people) that want a running system for CRM, back office, field ops and approvals, built for them, without a project teamMid-market and enterprise organizations in banking, higher education, insurance and manufacturing that need BPMN-standard process orchestration, a rules engine and enterprise compliance documentation
UsersUnlimited on every plan, flat priceUnlimited on every plan; pricing is by case volume and tier
Who builds itJestor's team builds the initial system (setup included in Pro) and reviews it monthly (Pro), every two weeks (Ops Team) or weekly (Dedicated)Your process designers and developers, or a ProcessMaker / Decisions services engagement. Decisions lists onboarding assistance and dedicated success resources on higher-tier plans. G2 reviewers describe extensive training needs (Business Solutions Manager, November 2024) and long testing cycles (Small-Business reviewer, February 2023)
Changing the systemBy prompt from Claude, Cursor, ChatGPT or any MCP client, or by Jestor's team at the next review. Changes are edits, not rewritesA designer edits the BPMN model, screens and scripts, then promotes the new version from development to production; ProcessMaker AI can generate process assets inside the product
Data modelNative relational database with n:m, n:1 and 1:1 relations, lookups and roll-ups; the data is the system of recordCollections (record tables) plus request data per case; integration with external systems via REST, scripts in PHP, JavaScript, Python and others, and connectors
Automations380+ native automations, conditional kanban stages, SLAs, email and WhatsApp agents, OCR; Python, .NET and PHP for custom logicBPMN process engine with timers, gateways, sub-processes, decision tables (Professional and above), scripts, and Actions by Email
PermissionsField-level permissions on all plans; who sees vs who edits per fieldUser and group permissions in two layers: process permissions (start, cancel, view, edit per process) and platform permissions (screens, scripts, settings); Super Admin bypasses checks; per-field visibility is built into screen design
External usersIncluded; clients and suppliers get portals and forms at no seat costWeb entry links let external people submit forms; external portals are custom-built; unlimited users on case-based pricing
Apps and interfacesKanbans, tables, forms, docs, dashboards, app pages, mobile app; no codingTask inbox, request screens designed in the Screen Builder, dashboards, mobile app (online only per G2 reviewers), document generation
AIChat-to-App, Ask Your Data, MCP server, agents for email, WhatsApp and documents; AI inherits the user's permissions and writes to the same audit trail as humansProcessMaker AI for asset generation and in-product assistant; Intelligent Document Processing; Decisions adds agentic orchestration and a rules engine; AI governance framed on ISO 42001
ReportingDashboards and metrics built in; Power BI and Looker connectorsDashboards and reports inside the product; AWS QuickSight partnership for advanced dashboards (per vendor reply on G2, January 2024); Process Intelligence and Task Mining sold separately
APIREST API and webhooks included; no fee to exportFull REST API; webhooks and connectors
PricingPro US$1,000/month + US$2,900 setup; Ops Team US$5,000/month; Dedicated custom. 30-day guaranteeCustom quote since the merger. Last published list (October 2025): Standard from US$3,000 per month billed annually with 1,000 cases per month, Professional and Enterprise quoted by sales; more cases lower the unit price
Published limitsEvery plan starts with a usage allowance and grows with add-ons: records per table start at 10,000 (Pro), 50,000 (Ops Team) and 150,000 (Dedicated); automation runs start at 3,000, 15,000 and 50,000 per month. When you need more, you activate an add-on for that resource without changing plan; users stay unlimitedCases per month per tier (1,000 on the last published Standard plan, expandable); two environments on Standard (development and production); test cases in development do not count toward the case total
SecuritySOC 2 Type I and Type II, LGPD, annual pentestSOC 2 Type II (report under NDA), ISO 27001:2013, TX-RAMP Level 2, GDPR program and DPA, annual pentest, AES-256 and TLS 1.2, hosting on AWS and Azure with selectable region, on-premise available
Ownership and exitYour data exports to CSV and via API at any time, no feeProcesses export as BPMN and JSON packages; request data via API; open-source core (ProcessMaker 4) available on GitHub

ProcessMaker data from decisions.com/pricing, decisions.com/security-statement-processmaker, docs.processmaker.com (permissions, SSO), processmaker.com/products/pricing as last indexed before the redirect, and G2, accessed September 16, 2026. Features and prices change; verify with each vendor. Jestor data from jestor.com/plans, jestor.com/ai, jestor.com/main-features and jestor.com/security.

Three reasons

One flat price, not a case meter.

ProcessMaker does not charge per user; it charges per case, so the bill grows with every process your team starts, and since the merger with Decisions there is no public price at all. A G2 reviewer in Renewables wrote in August 2023 that the pricing model change had them considering other products, and a Small-Business reviewer in Oil and Energy noted in November 2024 that the platform is expensive for small and medium organizations. Jestor publishes its prices and charges one flat monthly amount for the whole company: every user, every process, every case.

We build it. You use it.

ProcessMaker's own G2 reviewers describe it as "less low-code than one might hope, and upgrades/migrations are far from painless" (Higher Education, November 2022), and G2 scores it 7.8 on Ease of Setup. Building a process means modeling it in BPMN, designing screens, writing scripts and promoting versions between environments. Jestor's team does that work for you during setup and keeps evolving the system on a fixed cadence: monthly on Pro, every two weeks on Ops Team, weekly on Dedicated.

Change the system with a sentence.

ProcessMaker AI generates process assets inside the product, but changing a live process still runs through the designer, the screen builder and a deployment from development to production. Jestor exposes the whole system through MCP, so you can change a workflow, a field or an automation from Claude, Cursor, ChatGPT or any MCP client. The AI only sees what you are allowed to see, and every change, human or AI, lands in one audit trail.

Which one should you pick?

Choose ProcessMaker if

You need BPMN 2.0 as a modeling standard your analysts already use, on-premise or private-cloud deployment, ISO 27001 and GDPR documentation for procurement, a decision-table rules engine, or process and task mining across legacy systems at enterprise scale.

Choose Jestor if

You want the system built for you, you want to know the price before a sales call and keep it flat as volume grows, you need field-level permissions and audit trail from day one, or you want to change the system by prompt instead of redeploying a process version.

FAQ

Is ProcessMaker still available after the merger with Decisions?
Yes. Decisions and ProcessMaker announced their merger on November 10, 2025, and the company now operates as Decisions + ProcessMaker. processmaker.com redirects to decisions.com, documentation remains at docs.processmaker.com, and the ProcessMaker 4 open-source core is still on GitHub. Pricing for the combined portfolio is by custom quote.
Is ProcessMaker a database?
No. ProcessMaker is a process engine: it stores request data per case and offers Collections for record tables, but the system of record usually stays in your ERP, SIS or core banking system, connected through APIs and scripts. Jestor is a relational database and an operations system in one, so the data, the workflows and the interfaces live in the same place.
What is the difference between Jestor and ProcessMaker?
ProcessMaker is a low-code BPM platform: analysts and developers model processes in BPMN, design screens and scripts, and pay per case volume under a sales-quoted contract. Jestor is a no-code operations system where Jestor's team builds and maintains the system, every plan has unlimited users at a published flat price, and changes are made by prompt through MCP.
Is Jestor a ProcessMaker alternative?
For operations teams that want a running system without a BPM project, yes. ProcessMaker remains the better fit when you need BPMN-standard modeling, on-premise deployment, ISO 27001 and GDPR documentation, a rules engine, or process mining across enterprise systems.
Does ProcessMaker have unlimited users?
Yes. ProcessMaker's pricing has been case-based since at least 2025: unlimited users and processes, with the price tied to how many cases run per month. Jestor also includes unlimited users, and its price does not change with the number of cases or automation runs inside the plan's allowance.
Does ProcessMaker have granular permissions?
Yes, at the process and platform level. Users and groups receive permissions such as start, cancel, view or edit per process, plus platform permissions for screens, scripts and settings; a Super Admin bypasses all checks. Per-field visibility is handled in screen design rather than as a property of the data. Jestor sets who sees and who edits each field directly on the data model, on all plans.
Does ProcessMaker have approvals and automations?
Yes. ProcessMaker is built for approval workflows: BPMN gateways, timers, assignment rules, decision tables and Actions by Email, with a task inbox for each user. Jestor ships approvals, conditional kanban stages, SLAs and 380+ native automations without code.
Who builds the system in Jestor?
Jestor's team. Setup is included in the Pro plan, and the system is reviewed and evolved monthly on Pro, every two weeks on Ops Team and weekly on Dedicated. You can also change it yourself by prompt from any MCP client.
Can I customize Jestor as much as ProcessMaker?
Not at the BPMN and scripting level. ProcessMaker lets developers write scripts in several languages, model complex sub-processes and build custom screens. Jestor covers custom logic with Python, .NET and PHP inside automations, and everything else through configuration and prompts. If your requirement is a formal BPMN model with code at every step, ProcessMaker is the better tool.
How does ProcessMaker pricing compare to Jestor?
ProcessMaker: custom quote since the merger with Decisions. The last published list (October 2025) started at US$3,000 per month billed annually for the Standard plan with 1,000 cases per month, with Professional and Enterprise quoted by sales. Jestor: Pro at US$1,000 per month plus US$2,900 setup, Ops Team at US$5,000 per month, Dedicated custom, all with unlimited users, usage that grows by add-on rather than by plan change, and a 30-day guarantee.
Can I import my ProcessMaker data into Jestor?
Yes for the data: request data and Collections are accessible through ProcessMaker's REST API and can be exported to CSV and imported into Jestor tables or loaded through Jestor's API. BPMN models and screens are not portable; Jestor's team rebuilds the workflows during setup.
Is Jestor secure?
Jestor is SOC 2 Type I and Type II certified, LGPD compliant and runs an annual penetration test. Field-level permissions, MFA and audit trail are included on all plans. ProcessMaker is SOC 2 Type II, ISO 27001:2013 and TX-RAMP Level 2 certified, with a GDPR program and on-premise deployment; if you need ISO 27001 or GDPR paperwork, ProcessMaker has it and Jestor does not claim it.
Who owns the data?
You do, in both. Jestor exports to CSV and via API at any time, with no fee. ProcessMaker exposes request data through its API and exports processes as BPMN and JSON packages; customers can also select the hosting region or run on premises.
What's included in each Jestor plan?
Every plan includes unlimited users. Records per table start at 10,000 (Pro), 50,000 (Ops Team) and 150,000 (Dedicated), and automation runs per month at 3,000 / 15,000 / 50,000. These are the allowances included in the price, not ceilings: both can be expanded with add-ons as your operation grows, without changing plan.
Can Jestor and ProcessMaker work together?
Yes. Both expose REST APIs and webhooks, so a ProcessMaker process can create or update records in Jestor, and a Jestor automation can start a ProcessMaker case through its API.
Sources and legal

Jestor is not affiliated with, endorsed by, or sponsored by Decisions or ProcessMaker Inc. "ProcessMaker" is a trademark of its owner. Information about ProcessMaker comes from decisions.com, docs.processmaker.com, processmaker.com and G2, current as of September 16, 2026. Prices last verified September 16, 2026. Features, plans and pricing change frequently; verify current offerings directly with each vendor. Provided as is, without warranty, for informational purposes.

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